Keeping Track of Patient Insurance Information

A patient’s dental insurance is ultimately their responsibility. However, we at the dental office often assume some of the responsibility of...

Tracking Lab Cases - How I Divide up Tasks

If you send a patient’s case to a lab, it’s very important to have a good tracking system for those cases. It’s important for your office to...

Entering Bulk Insurance Payments in Dentrix

It’s Monday at 5:00pm and it’s been a long day at the office. We often have a lot of mail on Mondays since the office is closed on the weeke...

Beware of open enrollment scams

We are rapidly approaching 2019 open enrollment for Medicare and health insurance for individuals and families. That also means we’re start...

Setting Expectations for Staff

Regular training is so important. We know this in the dental office. Our doctors and hygienists must take hours of continuing education bi-a...

This is a good time of year to think about flood insurance

It's early October, which for those of us in Western Washington means the rainy season is about to get started. A North Carolina...

How I Handle Cancellations