Two Reports to Focus on During Down Time

The world is experiencing challenging times. It can be especially difficult for dentists and dental office managers because dental offices have been ordered to close (other than for patient emergencies) for months. This can cause a lot of financial stress on your dental practice.

Although your practice is unable to generate production by seeing patients, you can still work on your collections to generate some cash flow for your office, using two key Dentrix reports.

The Insurance Aging Report

Use the Insurance Aging Report to identify outstanding insurance claims. This report can be generated based on an insurance claim aging date range. I would suggest selecting the Over 0 Minimum Days Past Due option when setting up the report in order to view all of your outstanding claims. After you review the information on the Insurance Aging Report, contact insurance companies to check on the status of outstanding claims. If you are using Dentrix Insurance Manager, you can quickly check on the status of the claim.

By taking the time to research outstanding claims, you can find out if the insurance company needs additional information to process the claim, provide that information to them, and then get paid for that claim. If you need to make notes regarding a claim status, you can do so within the insurance claim in Dentrix, in the claim status notes.

The Aging Report

Use the Aging Report to generate a list of all patient accounts receivable. With this report, you can view patient balances as well as see if any of the balance is estimated from insurance. After you review the information on the Aging Report, you can use this information to contact patients about their balances. 

Use this information to send individualized statements, generate collection letters, or contact patients by phone. While being compassionate to patients that may be experiencing their own financial hardship, you can create payment agreements for patients, all within Dentrix. Remember to keep notes in the patient’s Guarantor Notes in the Ledger for future reference. 

Using these reports, you can work on collecting outstanding accounts receivables to generate cash flow for your office during this time you are unable to generate production by seeing patients. E-mail me with questions at vectordentalconsulting@gmail.com.


Charlotte Skaggs, Certified Dentrix Trainer

Charlotte Skaggs is the founder of Vector Dental Consulting LLC, a practice management firm focused on taking offices to the next level. Charlotte co-owned and managed a successful dental practice with her husband for 17 years. She has a unique approach to consulting based on the perspective of a practice owner. Charlotte has been using Dentrix for almost 20 years and is a certified Dentrix trainer. Contact Charlotte at vectordentalconsulting@gmail.com.

from  The Dentrix Office Manager Blog https://ift.tt/39wKSSn